We didn't make it a big deal, paid and left. He acknowledged, gave us a discount on the dish (no it was not removed from the bill as one may have expected). Ignoring my conditioned expectations of the dish being replaced, I just pointed out to my server that the extra poached eggs were also over cooked and not runny. I cut through the freshly served poached eggs and they were also pretty well done - not runny as one would expect them to be for an eggs benedict. 10 minutes later, I'll admit I was expecting the dish to be replaced but instead, I was served extra poached eggs in a bowl. He looked at it with surprise, said no and that they are supposed to be runny, and said he would take care of it. After being served and once I cut through the eggs, I caught hold of our waiter to let him know that the eggs were not runny and asked if that is how they serve it. Busboys And Poets - Columbia: Please work on your customer service - See 15 traveler reviews, 13 candid photos, and great deals for Columbia, MD, at Tripadvisor. It didn't help that my eggs benedict didn't come out as expected and the staff's inability to address was also, well, sad. 66 of employees would recommend working at Busboys and Poets to a friend and 52 have a positive outlook for the business. It's also the pandemic and we are all dealing with it in our own ways. Busboys and Poets has an overall rating of 3.3 out of 5, based on over 92 reviews left anonymously by employees. ![]() We all have off days so understandable and didn't think too much of it. They weren't as warm as they generally are. The staff definitely felt like were having an off day. I've had brunch at Busboys and Poets quite a few times over the past several years but this is the first time I left disappointed.
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